Returns
You may return unused products within 30 days from the date you receive your order.
We do not offer free return shipping.
Exchanges
If you wish to exchange for another model, please return the item you do not want and place a new order via our webshop.
Return shipping
All returns must be sent to our warehouse:
Important information
Order number and name must be included in the package
Please keep the shipping receipt and tracking information
In cases involving lost or undelivered parcels, we reserve the right to request proof of delivery with signature
We are unable to collect parcels sent to parcel shops
All returns must be delivered directly to our warehouse address
Original shipping costs are non-refundable
Processing & refunds
From the time we receive your return:
Processing time: up to 7 business days
Refund: once processed, refunds may take 3–7 business days
Please note that the total refund time may therefore be up to approximately 10–14 days.
Items not eligible for return
We reserve the right to refuse returns if:
The product is not in new condition
The product smells of smoke or perfume
The product has been exposed to fire or heavy smoke
The product has been washed
The product has been in contact with animals
The product is damaged due to insufficient or incorrect packaging during return
Faulty items
If you receive a faulty product, please contact us by email with your order number and photos at:
customerservice@sittingsuits.com
Questions?
If you have any questions regarding returns or exchanges, please contact us at:
customerservice@sittingsuits.com
